---
description: >-
  Access Manual & Email buttons.  Email support with your current profile
  settings automatically included to assist in finding a resolution.
---

# Support

<figure><img src="https://1841283601-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFYraHizgjOptWmwCAGKE%2Fuploads%2FTfmAGiSjZda1qLX7RCfA%2Fline_horizon_flipped.png?alt=media&#x26;token=89672410-9e30-495d-9551-51526f156405" alt=""><figcaption></figcaption></figure>

### &#x20;<img src="https://1841283601-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFYraHizgjOptWmwCAGKE%2Fuploads%2FHqgstKPE1Dcb69h6DR4r%2F__support.png?alt=media&#x26;token=c39d1aa5-9369-4149-a356-e39e725ec34d" alt="" data-size="line"> Support Help

<figure><img src="https://1841283601-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFYraHizgjOptWmwCAGKE%2Fuploads%2F5Jx5Tu6u1wor8lUxYxMw%2Fline_horizon.png?alt=media&#x26;token=7db97041-9d92-468c-9c18-a0fcbb400984" alt=""><figcaption></figcaption></figure>

<table data-header-hidden><thead><tr><th>Instructions</th><th>Image</th><th data-hidden></th></tr></thead><tbody><tr><td><img src="https://1841283601-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFYraHizgjOptWmwCAGKE%2Fuploads%2F0zAKxtU3XqgjkE0tSZ9u%2FTap_Icon.png?alt=media&#x26;token=5e6ad0e0-afcf-4a92-993e-837c83422b7f" alt="" data-size="line">Tap the <img src="https://1841283601-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFYraHizgjOptWmwCAGKE%2Fuploads%2FHqgstKPE1Dcb69h6DR4r%2F__support.png?alt=media&#x26;token=c39d1aa5-9369-4149-a356-e39e725ec34d" alt="" data-size="line"><strong>Support</strong> icon, located on the bottom-bar, to either open or close the "<strong>Support</strong>" section.</td><td><img src="https://1841283601-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFYraHizgjOptWmwCAGKE%2Fuploads%2FFHHvo1VnoyOrMvX0toNI%2FBottom_Bar_Support.png?alt=media&#x26;token=74db7aeb-8c8f-4fde-91e3-78eccf5479ef" alt="" data-size="original"></td><td></td></tr></tbody></table>

This features the **GAMEPACK Name** & **Version Number**, alongside buttons for the **Changelog**, **Manual**, & **Email**:

The **Changelog** links to the _news_ page for GAMEPACK updates.

The **Manual** button links to GAMEPACK documentation that goes into specific and up-to-date detail.  If you are experiencing issues, please exhaust our video & written resources in their intended order, **before** using the **Email** button to contact our **Support Team**.

The **Email** button will ask to launch your Email app.  It will automatically attach your current **profile** & **system** data.  This detailed breakdown of your settings can assist our team in identifying the cause & finding a solution:

<table data-header-hidden><thead><tr><th>Instructions</th><th>Image</th><th data-hidden></th></tr></thead><tbody><tr><td><p><span data-gb-custom-inline data-tag="emoji" data-code="1f44d">👍</span> Please answer the questions to the best of your ability.  <span data-gb-custom-inline data-tag="emoji" data-code="26a0">⚠️</span> If <strong>NO</strong> answer is provided, your Email will be disregarded by our Support Team.</p><p></p><p><span data-gb-custom-inline data-tag="emoji" data-code="1f44e">👎</span> Please <strong>AVOID</strong> vague information like "<em>It's not working</em>" or "<em>I've tried everything</em>" as this will cause our Support Team to reply with general enquiries, which will delay a resolution.</p></td><td><img src="https://1841283601-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFYraHizgjOptWmwCAGKE%2Fuploads%2Fuk3cR7jgJGGIgV5AOksE%2FEmail_Profile_Data.png?alt=media&#x26;token=8c7ded4f-f356-4eae-be22-eace5cb563c0" alt="" data-size="original"></td><td></td></tr></tbody></table>

{% hint style="danger" %}
Once you have sent your Email, please allow up to **3** days for a reply before sending another & refrain from spamming, as this will delay our response to you.
{% endhint %}

{% hint style="info" %}
Remember that tapping the <img src="https://1841283601-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFYraHizgjOptWmwCAGKE%2Fuploads%2FHqgstKPE1Dcb69h6DR4r%2F__support.png?alt=media&#x26;token=c39d1aa5-9369-4149-a356-e39e725ec34d" alt="" data-size="line">**Support** icon again will close the section.
{% endhint %}
