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For PS5®/PC STRIKEPACK HORIZON VISTA™ gaming adapter
Depending on where and when you purchased your PS5®/PC STRIKEPACK HORIZON VISTA™ for DualSense®, it may be running a firmware version older than 1.1.24. If so, a firmware update will be required to enable PlayStation®5 support.
Once you complete this simple pairing process, your PS5®/PC STRIKEPACK HORIZON VISTA™ for DualSense® will function seamlessly with your PlayStation®5 console.
Navigate to Settings → Accessories → Controller (General) → Communication Method, and set to Use USB Cable. This setting is required to use the Strike Pack, which is a wired only device.
Once detected, the Strike Pack LEDs will turn White. Your Strike Pack should be paired for use on your PS5® console and ready to use from this point onwards. No need to repeat these steps. Just plug in and play next time. Happy gaming!
If your controller is unresponsive after Step 4, this is just a one-time timeout issue. To resolve this, simply unplug the cable from your Strike Pack and plug it back in.
This update separates PC Gaming Mode.
We are aware of the mapped Paddle Button sticking issue that is exclusive to PC use. We are working on a firmware fix.
Standard DualSense® required for use.
PS5®/PC Strike Pack Horizon Vista is NOT compatible with DualSense® Edge.
Issues During Step 3 of the Connection Instructions:
Strike Pack LEDs Stuck on Green:
Ensure your PS5® console’s Bluetooth® is On, and Communication Method is set to Use USB Cable.
If you're using a different cable, ensure it supports data transfer.
Ensure your controller is updated.
You can try another controller if you have one.
Strike Pack Skips Red LED Pairing and Goes Straight to White:
This is normal if you’ve previously successfully completed the Connection Instructions setup to pair your Strike Pack—enabled controller, the app, and your PS5® console together. The experience should now be plug and play with your PS5®.
If this is not the case, ensure your firmware is version 1.1.24 or higher, and retry the Connection Instructions.
Issues During Step 4 of the Connection Instructions:
App Not Detecting the Strike Pack:
Detection pairing can take up to around 60 seconds until the Strike Pack LEDs change from Red to White.
Check the app store for updates to STRIKEPACK CENTRAL™.
Ensure Bluetooth® and Location Services are enabled.
Restart the app.
Controller Unresponsive After Step 4: This is a one-time timeout issue that may occur. To resolve this, simply unplug the cable from the Strike Pack and plug it back in.
5 Minute Time Out:
If your Strike Pack—enabled controller is disconnecting every 5 minutes, you are being timed out by your PS5® console. The pairing process with the app was not completed. Please retry the Connection Instructions.
Other:
Audio Dropping:
We are investigating claims of the controller audio dropping. If you experience this, adjusting your PS5® console's system level volume control up or down should restore audio.
Although this is yet to be verified, some customers have had success with 100W USB cables. Anker™ is a great brand.
When Contacting Our Support Team for Help:
An alarming amount of you contact us with a full email inbox. If we respond to you and an error is returned that your inbox is full, we will move onto the next customer, and you won't receive a response until you reach out again, so please check that your inbox is not full before reaching out.
When reaching out, please provide your order receipt, along with a detailed description of the issue, photos, and videos where possible. The more detail you provide, the faster we can get you to a solution.
This section provides instructions for connecting your PS5®/PC STRIKEPACK HORIZON VISTA™ for DualSense® to your PlayStation®5 console. Your Strike Pack will need to be updated to firmware version 1.1.24 or higher. Please then follow the video guide or written guide.
First, open a compatible browser, such as Google® Chrome, on a non-iOS™ device, like a PC, Mac®, Chromebook™, or Android™ phone or tablet. Then visit the Web Update Tool at
You’ll need to plug your Strike Pack into the device you’re using to update it. If the Strike Pack is already attached to your controller, simply hold Paddle Buttons 1 & 3 together while you plug it in.
Now select the on-screen Connect button. Select your Strike Pack from the list that pops up, and then Connect from there.
Check for New Firmware… then select the Latest firmware to start the update.
The Web Update Tool will begin Programming Device… Please Wait.
Once the update is complete, if you wait a moment… the Device Info will reappear, confirming your Strike Pack is running the latest firmware version. Congratulations, you can now unplug the Strike Pack!
First, power on your PS5® console.
Attach the Strike Pack to a standard DualSense® controller, and ensure the controller is off at this point. If it is on, simply hold the PS button until the controller turns off.
Plug your Strike Pack—enabled controller into your console, but please ensure you are not holding the Touchpad when you do so. Within a moment, the Strike Pack LEDs will turn Red. It is now awaiting pairing.
Open the STRIKEPACK CENTRAL™ app on your phone or tablet. If asked, allow all permissions. The app will automatically detect your Strike Pack, but this may take up to 60 seconds. When you are prompted to do so, tap CONNECT to accept.
To use on PC, hold the Touchpad button for around 5 seconds while connecting to your PC.
Keep your hands away from the Touchpad while plugging in your Strike Pack—enabled controller, or you will accidentally enter PC Gaming Mode.
Don't confuse stuck on Green with the mint that represents Primary Weapon in GAMEPACKs.
If this does not occur, tap the Gear icon in the app. If a device is already connected, tap Forget Device, then close the app.
If all other troubleshooting has failed, try resetting the pairing and retry the Connection Instructions. To reset the pairing, on the right side of your Strike Pack—enabled controller, while holding Paddle Buttons 4 & 2 along with the pill-shaped button above them (three buttons total), plug your Strike Pack—enabled controller into your PS5® console. After about 5 seconds, release the buttons.
Only for the pairing steps for PS5® use. You will miss out on many features but once you've completed the pairing process, if you don't care about M.O.D. access and just want to map Paddle Buttons, see or the video link below.
